Customer Success Manager



Fredericton, NB, Canada
Posted on Sunday, September 10, 2023

anessa works to improve environmental issues in Waste Management by introducing a new way of analyzing and optimizing the utilization of organic waste and agricultural leftovers to produce biogas and subsequently convert it to Renewable Natural Gas and renewable Electricity. Our goal is to help the industry to start more viable and sustainable biogas projects globally. We are looking for a talented Customer Success Manager to join our dynamic team to help us take our company to the next level.

Save the Planet, at a Profit

The Customer Success Manager is an essential role at anessa and is responsible for developing and executing nearly every aspect of customer success. This position will work closely with customers at all stages of their life cycle, from implementation and initial value to renewals and expansions. This includes user onboarding, adoption, training, and support. The Customer Success Manager functions as our customers’ trusted advisor and bridges the gap between the solution that anessa is building and the challenges the biogas industry faces. Additionally, the CSM will support in scaling our customer success team.

This role reports directly to the Chief Technical Officer and is the voice of the customer within anessa, providing feedback from our customers to our product team, ensuring timely issue resolution and value add features.

How to Apply

Please send your résumé, and a cover letter to and outline how your background is well suited for this role.  All applications will be received and held in strict confidence.